Refund Policy

1. Free Trial Period

We offer a 14-day free trial period for all new users to test our services. During this period:

• No payment is required to start the trial
• You can test all features of your selected plan
• You can cancel at any time during the trial without charge
• The trial automatically converts to a paid subscription unless canceled

2. Refund Eligibility

We offer refunds under the following conditions:

• Request made within 30 days of the initial purchase
• Technical issues preventing service use that our team cannot resolve
• Service unavailability exceeding 24 hours within the first month
• Incorrect or duplicate charges

3. Non-Refundable Items

The following are not eligible for refunds:

• Partial month usage or prorated refunds
• Add-on services or one-time purchases
• Custom enterprise solutions
• Requests made after 30 days of purchase
• Accounts terminated for violation of terms

4. Refund Process

To request a refund:

1. Contact our support team at support@workflowly.io
2. Provide your account details and order information
3. Explain your reason for requesting a refund
4. Our team will review your request within 2 business days

5. Refund Processing

Once approved:

• Refunds are processed to the original payment method
• Processing time is typically 5-10 business days
• You will receive an email confirmation when the refund is processed
• Account access may be terminated upon refund completion

6. Annual Subscriptions

For annual subscriptions:

• Full refunds are available within 30 days of purchase
• Partial refunds may be considered for unused months
• Refund amount is prorated based on months used
• Any applied discounts are deducted from the refund amount

7. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications indicates your acceptance of the updated policy.